Using nGeniusONE for VoIP and Video Conferencing Diagnostics

In today’s world, where remote work and hybrid work formats are becoming increasingly common, the stable and high-quality operation of enterprise VoIP telephony and video conferencing platforms is critical to the success of any organization. Communication failures, call interruptions, and low video quality can lead to decreased productivity, a degraded customer experience, and ultimately, financial losses. nGeniusONE is a powerful solution developed by NetScout that provides comprehensive VoIP quality monitoring and video conferencing, allowing unified communications engineers to quickly identify, diagnose, and resolve issues, ensuring reliable and efficient communication.

VoIP and Video Conferencing Quality Issues: What’s at Stake?

Impact on Business

• Reduced employee productivity due to communication problems.
• Degraded customer experience and customer loss due to poor quality communication.
• Financial losses associated with downtime and inefficient operation.

Typical Problems

• Teams call interruptions and other platforms.
• Poor video conferencing quality, including delays, blurry images, and sound problems.
• Low MOS (Mean Opinion Score) score, indicating poor user perception of voice quality.
• High R-factor, indicating network problems affecting sound quality.

nGeniusONE: A Comprehensive Solution for VoIP Quality Monitoring and Video Conferencing

nGeniusONE Capabilities

• Real-time monitoring of VoIP and video conferencing traffic.
• Zoom problem diagnostics, Microsoft Teams, Cisco Webex, and other popular platforms.
• MOS and R-factor analysis to assess voice and video quality.
• Identification of the root cause of network performance issues.
• Integration with other network monitoring and management tools.
• Support for various protocols, including SIP, RTP, H.323, and others.

How nGeniusONE Solves Your Problems

1. Fast Problem Identification

nGeniusONE uses deep packet inspection (DPI) to monitor VoIP and video conferencing traffic in real-time. It automatically identifies anomalies and alerts to potential problems, such as network delays, packet loss, and jitter.

2. In-depth Zoom/Teams Problem Diagnostics

nGeniusONE allows engineers to quickly determine the cause of communication quality issues by providing detailed information about each call or video conference session. It can identify problems related to the network, servers, end devices, and the Zoom, Teams, etc. applications themselves.

3. Accurate Assessment MOS and R-factor analysis

nGeniusONE calculates the MOS score and R-factor for each call and video conference session, providing an objective assessment of communication quality. This allows engineers to determine which users are experiencing problems and prioritize troubleshooting.

4. Proactive Video Communication Problem Troubleshooting

nGeniusONE helps engineers quickly and effectively resolve communication quality issues by providing tools for real-time traffic analysis, root cause analysis, and network configuration verification. This reduces downtime and increases user satisfaction.

5. Improving VoIP Quality through Historical Data Analysis

nGeniusONE not only solves problems in real-time but also provides the ability to analyze historical data to identify long-term trends and improve overall network performance. This analysis helps optimize network configuration, prevent future problems, and optimize resource utilization.

Benefits of Using nGeniusONE

• Increased employee productivity by ensuring reliable and high-quality communication.
• Improved customer experience and increased customer loyalty.
• Reduced IT costs by reducing downtime and increasing video communication problem troubleshooting efficiency.
• Proactive prevention of communication quality problems.
• Improved planning and network optimization.

nGeniusONE is an indispensable tool for any organization that relies on enterprise VoIP telephony and video conferencing platforms. It provides all the necessary tools for VoIP quality monitoring and video conferencing, rapid Zoom/Teams problem diagnostics, and effective troubleshooting, ensuring reliable and efficient communication for all users.

For more information on how nGeniusONE can help your organization ensure high-quality communication, contact us for a personalized consultation.