Ribbon Communications Inc. (Nasdaq: RBBN), a global leader in real-time communications technology and IP-optical networking solutions, has announced the launch of Acumen — a powerful new AIOps and automation platform designed to help service providers and enterprises overcome the challenges of today’s operational environment and accelerate the transition to autonomous networks. Ribbon is focused on helping service providers, enterprises, and critical infrastructure operators worldwide modernize and secure their networks and services.
“Optimum shares Ribbon’s vision for building AIOps solutions that can dramatically transform the way networks are managed and maintained,” said Luciano Ramos, Chief Technology and Product Officer at Optimum. “By being among the first providers to integrate the Acumen platform into our operations, we are not only enhancing network reliability and performance today but also laying the foundation for a new standard of predictive, AI-driven innovation. We believe this will deliver stronger connections and an exceptional user experience through the use of responsible AI to build self-healing, future-ready networks.”
“Network operators are under constant pressure to reduce costs while increasing agility, and automation and AIOps are essential to meeting those demands,” said Sam Bucci, COO and EVP at Ribbon. “Acumen empowers operators with end-to-end network control, AI-driven analytics, and flexible automation throughout the entire network lifecycle. Our DevOps teams use Acumen’s out-of-the-box applications, its innovative low-code/no-code engine, and AI capabilities to accelerate transformation and improve efficiency.”
Acumen helps organizations address real operational and strategic challenges by reducing operational expenses and improving customer experience. The platform includes ready-to-use applications built on Ribbon Analytics and Muse, providing troubleshooting, KPI dashboards, data enrichment, and more.
Acumen Builder enables the creation of customized applications tailored to the needs of telecommunications and critical infrastructure. It includes a low-code/no-code workflow builder that seamlessly integrates AI agents into any business process. The platform also features an AI services layer that provides flexible integration of models, data stores, and related services.
“Acumen’s AIOps and automation are a compelling extension of the Ribbon portfolio,” said Roy Chua, founder and industry analyst at AvidThink. “Acumen builds on the company’s experience delivering proven solutions across layers 0/1 through 7, using cloud-native software architecture and advanced analytics. With successful deployments among Tier 1 providers and other mission-critical networks, Ribbon is well-positioned to stand out in the next generation of AI-driven platforms.”
With support for both Ribbon components and third-party systems, Acumen provides a unified view of network performance, enabling proactive, data-driven decision-making. Its automation capabilities—from deployment to AIOps and security—enhance the operational resilience of the entire network, marking a significant step forward in the evolution of autonomous networking.
Why You Should Buy Ribbon Communications from NWU
NWU is the official distributor of Ribbon Communications solutions in Ukraine, the South Caucasus, and Central Asia. We provide complete end-to-end support—from selecting optimal products and designing the right architecture to deployment and integration into your infrastructure. By choosing Ribbon through NWU, you receive guaranteed authenticity of equipment, a direct supply channel from the manufacturer, professional consulting on securing and managing voice communications, and technical support from certified engineers. NWU helps tailor Ribbon solutions to the needs of telecom operators, enterprises, and critical infrastructure, ensuring high reliability, scalability, and security across your networks.
